Referral intake for Canadian specialty clinics

Referral intake for Canadian specialty clinics

Every referral. Handled.

Every referral. Handled.

Every referral. Handled.

Ample reads every fax and eReferral, chases what’s missing, sorts patients by urgency and answers patient calls. Your physicians stay in charge of every decision.

Ample reads every fax and eReferral, chases what’s missing, sorts patients by urgency and answers patient calls. Your physicians stay in charge of every decision.

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How it works ›

Referrals

Referrals

Today · 4 new

All

Urgent

Incomplete

M. Singh, 61

Positive FIT, anemia · Colonoscopy

Fax · 2:14 AM

Ready for physician review

Urgent

D. Tran, 54

New murmur · Echocardiogram

Ocean eReferral · 7:02 AM

Complete

Semi-urgent

R. Okafor, 47

Chronic sinusitis · ENT consult

Fax · 8:15 AM

CT report requested

Routine

L. Chen, 68

Elevated PSA · Urology consult

Ocean eReferral · 8:40 AM

Booked · Tue 9:30 AM

Routine

Specialist referrals in Canada still arrive by fax, sit in piles and wait on phone tag.

Specialist referrals in Canada still arrive by fax, sit in piles and wait on phone tag.

Specialist referrals in Canada still arrive by fax, sit in piles and wait on phone tag.

Ample turns them into a complete, sorted and booked waitlist.

Ample turns them into a complete, sorted and booked waitlist.

Ample turns them into a complete, sorted and booked waitlist.

How it works

How it works

Three parts. One referral desk.

Three parts. One referral desk.

Three parts. One referral desk.

Ample works alongside your team from the moment a referral arrives until the patient is booked. Nothing changes for referring physicians.

Ample works alongside your team from the moment a referral arrives until the patient is booked. Nothing changes for referring physicians.

Triage & EMR sync

Triage & EMR sync

Every referral, read and sorted by urgency.

Every referral, read and sorted by urgency.

Every referral, read and sorted by urgency.

Faxes and eReferrals are read the moment they arrive, checked against your referral criteria and queued for physician review. Accepted referrals are filed to the chart in your EMR.

This week’s referrals

Urgent

3

Semi-urgent

7

Routine

24

34 referrals filed to Accuro · 0 re-keyed

Inbound voice agent

Inbound voice agent

Answers every call. In 20+ languages.

Answers every call. In 20+ languages.

Answers every call. In 20+ languages.

Patients and referring offices get answers at any hour: referral status, booking, rescheduling, directions and prep. Urgent concerns go straight to your team.

Did you get my referral from Dr. Chen?

Yes. It was reviewed this morning and you’re on the waitlist. We’ll call as soon as a spot opens.

Answered by Ample · 2:47 AM

Outbound voice agent

Outbound voice agent

Closes every loop, without phone tag.

Closes every loop, without phone tag.

Closes every loop, without phone tag.

Ample calls and texts patients and referring offices for you: missing referral information, procedure prep, recalls and filling cancelled slots from the waitlist.

Missing CBC

Dr. Chen’s office

Requested

Colonoscopy prep call

J. Martin

Completed

Cancelled slot, Tue 8:30 AM

Next on waitlist

Backfilled

Surveillance recall

A. Patel

Booked

Incomplete referrals

Incomplete referrals

Missing information gets requested, not forgotten.

Missing information gets requested, not forgotten.

Ample checks each referral against your criteria for that procedure. If a health card version code, a recent CBC or an imaging report is missing, it asks the referring office right away and follows up until it arrives.

Ample checks each referral against your criteria for that procedure. If a health card version code, a recent CBC or an imaging report is missing, it asks the referring office right away and follows up until it arrives.

Explore the platform ›

Colonoscopy referral

Colonoscopy referral

From Dr. A. Chen, Family Medicine · Fax, 3 pages

Reason for referral

Positive FIT, anemia

Received

Health card and version code

OHIP

Received

Recent CBC

Last 3 months

Requested 2:16 AM

Medication list

Anticoagulants flagged

Received

Waiting on 1 item · referring office notified

Specialties

Specialties

Built deep for four specialties.

Built deep for four specialties.

Built deep for four specialties.

Each specialty has its own procedures, referral criteria and urgency rules. Ample knows them from day one.

Each specialty has its own procedures, referral criteria and urgency rules. Ample knows them from day one.

Gastroenterology

Gastroenterology

Colonoscopy, gastroscopy, sigmoidoscopy and FibroScan referrals.

Learn more ›

ENT

ENT

Hearing loss, sinus disease, neck masses and voice referrals.

Learn more ›

Cardiology

Cardiology

Echo, Holter, stress test and arrhythmia referrals.

Learn more ›

Urology

Urology

Elevated PSA, hematuria, stones and BPH referrals.

Learn more ›

And many more specialties.

And many more specialties.

And many more specialties.

The same referral engine works for any specialty that runs on referrals, plus multi-specialty clinics, family medicine and health centres across Canada.

Pediatrics

OB/GYN

Internal medicine

Dermatology

Orthopedics

Neurology

Endocrinology

Rheumatology

Respirology

Ophthalmology

Psychiatry

General surgery

All specialties ›

Clinic types ›

Privacy

Privacy

Canadian patient data. Kept in Canada.

Canadian patient data. Kept in Canada.

Canadian patient data. Kept in Canada.

Ample is built in Canada for PHIPA, BC PIPA and PIPEDA. Data is hosted and processed in Canada, and every action is logged.

Ample is built in Canada for PHIPA, BC PIPA and PIPEDA. Data is hosted and processed in Canada, and every action is logged.

Canadian data residency

Hosted and processed on Canadian servers.

Encryption

Encrypted in transit and at rest.

Role-based access

Staff see only what their role requires.

Audit logs and agreements

Every access is logged, backed by signed agreements.

Learn about privacy ›

Integrations

Integrations

Works with the EMR you already use.

Works with the EMR you already use.

Works with the EMR you already use.

Ample connects to your fax line, Ocean eReferral and your EMR. Referrals, waitlist status and bookings stay in sync, with nothing re-keyed.

Ample connects to your fax line, Ocean eReferral and your EMR. Referrals, waitlist status and bookings stay in sync, with nothing re-keyed.

Accuro

Accuro

Accuro

OSCAR Pro

OSCAR Pro

OSCAR Pro

PS Suite

PS Suite

PS Suite

Med Access

Med Access

Med Access

Juno

Juno

Juno

Ocean eReferral

Ocean eReferral

Ocean eReferral

And virtually any other EMR.

See integrations ›

Riverside Cardiology & Diagnostic Imaging

Riverside Cardiology & Diagnostic Imaging

Referrals reviewed in hours, not days.

Referrals reviewed in hours, not days.

Referrals reviewed in hours, not days.

4 hrs

4 hrs

4 hrs

from referral arrival to physician review, down from 6 days

from referral arrival to physician review, down from 6 days

91%

91%

91%

of incomplete referrals completed without a staff phone call

of incomplete referrals completed without a staff phone call

82%

82%

82%

fewer missed patient calls

fewer missed patient calls

3.4×

3.4×

3.4×

faster average booking time

faster average booking time

Trusted by 100+ clinics across Canada, with deep roots in British Columbia and Ontario.

Questions, answered.

Questions, answered.

Questions, answered.

Does Ample replace our clinic staff?

Does Ample replace our clinic staff?

No. Ample takes on the repetitive work of reading referrals, chasing missing information and answering routine calls, so your team can focus on patients. Your physicians make every triage decision.

Which EMRs does Ample work with?

Which EMRs does Ample work with?

Accuro, OSCAR Pro, PS Suite, Med Access, Juno and virtually any other EMR, along with Ocean eReferral and your existing fax line.

Where is patient data stored?

Where is patient data stored?

In Canada. Ample is built for PHIPA, BC PIPA and PIPEDA, with encryption in transit and at rest, role-based access and audit logs.

Do referring physicians need to change anything?

Do referring physicians need to change anything?

No. They keep faxing or sending eReferrals exactly as they do today. Ample handles the rest on your side.

How long does it take to go live?

How long does it take to go live?

Most clinics are live within weeks, starting with referral intake and adding patient calls when they’re ready.

Do you work with clinics outside British Columbia and Ontario?

Do you work with clinics outside British Columbia and Ontario?

Yes. Ample works with clinics across Canada, including Alberta, Saskatchewan, Manitoba, Quebec and Atlantic Canada. Patient data is stored and processed in Canada, and we review your province’s health privacy requirements with you during onboarding.

Which specialties and clinic types does Ample support?

Which specialties and clinic types does Ample support?

Ample is built deepest for gastroenterology, ENT, cardiology and urology, and supports virtually any specialty that runs on referrals, from pediatrics and OB/GYN to internal medicine and dermatology. Multi-specialty clinics, family medicine practices and health centres use it too.

See Ample with your own referrals.

See Ample with your own referrals.

See Ample with your own referrals.

Book a 30-minute walkthrough. We’ll show you how Ample would handle a week of your clinic’s faxes, eReferrals and patient calls.

Book a 30-minute walkthrough. We’ll show you how Ample would handle a week of your clinic’s faxes, eReferrals and patient calls.

Book a Consultation

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Ample AI